we blend in so you stand out
Observeon is a UK-based mystery audit and customer experience consultancy. With over 25 years of business experience, we discreetly assess real service interactions and provide detailed feedback reports helping businesses across Hampshire and the South Coast deliver consistent five-star experiences. As customer-focused business consultants, we also work closely with teams to improve operations, boost staff performance, and ensure the business runs smoothly from the inside out.
Mystery Audits
We evaluate your customer experience from the inside out, identifying what’s working and where it’s falling short, all without your staff knowing they’re being observed.
Consulting & Training
From quick wins to long-term transformation, we help train your team, shape your strategy, and guide your service towards measurable excellence.
CX Calls
Our team makes discreet calls posing as real customers to assess tone, knowledge, empathy, and response quality across your contact channels.
Insight Reports
You’ll receive detailed reports packed with real-world feedback, actionable insights, and improvement priorities — designed to elevate customer experience at every touchpoint.
Ready To See What Your Customers Really Experience?
